Return policy.
Cut/ Picked flowers are perishable from the moment they are cut/picked from the living plant and are subject to variable conditions such as weather, placement, air quality, watering, and general care. Due to the perishable nature of cut/picked products, plants, and flowers, and all the factors and variable conditions that affect lifespan, we’re not able to offer a guarantee or refund at this time
We will give thoughtful consideration to requests for a refresh, exchange, or credit of our products and services. We have established this return/credit policy to provide our customers with a complete understanding of how replacement orders, credits, or refunds are processed:
It is our main goal to brighten lives daily with our service of natural beauty. We hope that The Maui Lei Stand brings happiness and enjoyment.
Floral items are in full responsibility of the customer upon departure from The Maui Lei Stand Please inspect your order upon reception and inform us immediately if items are damaged or if you have received the wrong item. Items not delivered by The Maui Lei Stand are non-refundable due to the potential for mistreatment such as being left in a car or improper transport or jostling. This means whether properly cared for or neglected, The Maui Lei Stand is not responsible for the condition of the flowers after departing from The Maui Lei Stand’s possession.
Direct/Online Order policy.
7 days notice for Custom orders or rush order fee will be applied
3 days notice required for Standard orders or rush order fee will be applied
However, until you have talked to a representative dates are not guaranteed.
Full payment including shipping (if applicable) is required at checkout
Orders are Non- fundable at this time
Rush Fee policy.
Any order less than 7 days notice for Custom Orders and 3 days for standard orders is considered rush order
Rush fees and orders are non-refundable
Full payment including rush fee will be required upfront at checkout
Up to 250 flowers/foliage - is $20 a lei
After 250 flowers/foliage it’s a flat rush fee of $50 for Lei and $25 for Loose
Please Contact Us and we can determine rush order fee based off order.
Bulk Loose flowers/foliage policy.
Minimum quantity is 500 and can be ordered in increments of 50
We include 15% overage to cover any unviable flowers
Bulk flowers are non-refundable
Loose bulk flowers have a flat rush fee of $25
For Plumeria: Helpful tip: single 20" lei takes apx 50 flowers, double 100, and spiral 150